We Take Every Concern Seriously

 At Phalanxium, transparency isn’t just a design principle — it’s a core operating value. If something hasn’t gone right, we want to hear from you. Our complaints process is simple, clear, and responsive.

 Whether it’s a service issue, a technical glitch, or a general concern, we’re here to make it right - quickly, fairly, and with full accountability.

Step-by-Step, No Confusion.

All complaints are logged, timestamped, and tracked internally in compliance with financial conduct standards.

Fairness. Clarity. Resolution.

Transparent Process

Every complaint is logged and reviewed independently. We ensure objective, policy-aligned responses.

User-Centric Resolution

 We aim to resolve complaints in the user’s best interest while upholding compliance.

Escalation Options

If you're unsatisfied with the resolution, you’ll be guided on how to escalate through the proper channels.

Submit a Complaint Securely

Embed a form or link to your secure submission form (e.g., Typeform, Tally, custom form):

Full Name

Registered Email Address

User ID (optional)

Subject

Description of Complaint

Preferred Contact Method

Phone SMS

Attachments (optional: screenshots, error messages, etc.)

Submit Complaint

Your information is kept confidential and used only to resolve your concern.

Your Feedback Drives Platform Evolution